Privacy Notice

We are aware of our obligations under the General Data Protection Regulation (GDPR) and are committed to processing your personal data securely and transparently.

This privacy notice sets out, in line with GDPR, the types of data that we collect and hold. It also sets out how we use that information, how long we keep it for and other relevant information about your data.

This notice applies to our current customers and suppliers, our former customers and supplier and our prospective customers and suppliers.

Data Protection Principles

In relation to personal data, we will:

  • Process it fairly, lawfully and in a clear, transparent way
  • Collect data only for reasons that we find proper for the course of providing our services to you or engaging your services, in ways that have been explained to you
  • Only use it in the way that we have told you about
  • Ensure it is correct and up to date
  • Keep data for only as long as we need it
  • Process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed

Types of Data We Process

We hold and process the personal details, including their name, address, email address and phone numbers of:

  • Our current customers and suppliers
  • Our prospective customers and suppliers
  • Our former customers and suppliers

How We Collect Data

Data relating to our current, former and prospective customers and suppliers is collected:

  • Directly from the customer or supplier, or
  • From third parties, such as referrals or recommendations from existing customers and suppliers, former customers and suppliers or other professional acquaintances.

Why We Process Data

The law on data protection allows us to process your data for certain reasons only:

  • In order to perform the contract that we are party to
  • In order to carry out legally required duties
  • In order for us to carry out our legitimate interests
  • To protect your interests and
  • Where something is done in the public interest.

All of the processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first three reasons set out above to process your data.

For example, we need to collect and process the personal data of customers and suppliers in order to perform the contract that we are party to with them and to maintain accurate accounting records in order to carry out our legally required duties.

We also collect data so that we can carry out activities which are in the legitimate interests of the Company. We have set these out below:

  • Contacting prospective customers and suppliers
  • Tracking the performance of our website and understanding more about what is of interest to our website visitors
  • Dealing with legal claims made against us or bringing legal claims against others
  • Preventing fraud

Sharing Data

Your data may be shared with colleagues within the Company where it is necessary for them to undertake their duties.

We may share your data with:

  • Xero accounting software for customer and supplier financial administration;
  • Dropbox for Business for the storage of information;
  • OnePage CRM system;

We may also share your data for other reasons to comply with a legal obligation upon us.

We do not share your data with bodies outside of the European Economic Area.

Protecting Your Data

We are aware of the requirement to ensure data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes to guard against such.

How Long We Keep Data For

In line with data protection principles, we only keep your data for as long as we need it for.

Your Rights in Relation to Data

The law on data protection gives you certain rights in relation to the data we hold on you. These are:

  • The right to be informed. This means that we must tell you how we use your data, and this is the purpose of this privacy notice
  • The right of access. You have the right to access the data that we hold on you. To do so, you should make a subject access request
  • The right for any inaccuracies to be corrected. If any data that we hold about you is incomplete or inaccurate, you are able to require us to correct it
  • The right to have information deleted. If you would like us to stop processing your data, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it
  • The right to restrict the processing of the data. For example, if you believe the data we hold is incorrect, we will stop processing the data (whilst still holding it) until we have ensured that the data is correct
  • The right to portability. You may transfer the data that we hold on you for your own purposes
  • The right to object to the inclusion of any information. You have the right to object to the way we use your data where we are using it for our legitimate interests
  • The right to regulate any automated decision-making and profiling of personal data. You have a right not to be subject to automated decision making in way that adversely affects your legal rights.

Where you have provided consent to our use of your data, you also have the unrestricted right to withdraw that consent at any time. Withdrawing your consent means that we will stop processing the data that you had previously given us consent to use. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate reason for doing so.

Making a Complaint

The supervisory authority in the UK for data protection matters is the Information Commissioner (ICO). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the ICO.

Please address requests to the Data Protection Officer, Spring Leadership, Woodlands Grange, Woodlands Lane, Bradley Stoke, Bristol, BS32 4JY.